Dollar Tree in Lakewood, WA Closed now

Reviews about Dollar Tree

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  March 27, 2019, by stephanie wright
  This Dollar Tree location had the doors locked 4 minutes before closing and would not let us in even when we said we knew exactly what we wanted we're just grabbing two items. When I pointed out the fact that they technically were not closed yet, I asked (through the door) for the manager. She turned and looked at the girl cashiering and then turned to me and said; "I am the manager." So I asked her name and took a photo of the 1-800 customer service number posted on the door to let them know that I was going to complain about this situation. At this point she got a little cocky with me you know, to demonstrate that she was going to stick to her guns, with a 'go ahead and give it your best shot' attitude. Furthermore, the girl at the door who said she was the manager was wearing a name tag different than the name she gave me. It's one thing to try to close early, but in my experience of the customer service job, once a customer walks up and wants in, you should let them in! And lastly, If you're manager you should not be hiding behind your employees and make them do the dirty work for you, of such things as telling a customer no or turning them away. As the manager that's YOUR job!